FAQs

How do I apply?
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Applications are accepted in person, by email, US mail and fax at our Leasing Office during regular business hours. Individuals with a disability may request Reasonable Accommodation either verbally in person, in writing, via email, or by phone to complete the application process.

How many people can live in an apartment?
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Two people per bedroom plus one.

What is the age requirement?
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This property is a senior property, reserved for those ages 62+.

What is the application fee?
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NON-REFUNDABLE APPLICATION FEES: Applicant must provide a non-refundable application fee of $15 at the time of application. All applicants over the age of 18 must apply. The application fee for each additional application shall be $15. The application fee is waived for applicants who live within 4-blocks of NHH Ennis.

How much is the deposit?
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There is a $200 (1 bedroom)/$250 (2 bedroom) refundable Security Deposit for each unit payable at the time of Move-In. All Security Deposits will be subject to the rules as outlined in the Texas Association Lease. Your Security Deposit refund (less lawful deductions) will be mailed within 30 days after vacating the unit.

What lease terms do you offer?
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6-, 9- or 12-month lease

What are the income limits?
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The income limit is the maximum income you can earn to live in a program unit. These limits are released by the federal government every year and are based on what other people in your area earn. Income limits vary by the number of household members.

How much will my rent be per month?
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The rent limit is the maximum rent the property may charge for the program units. The rent limit is a percentage of the income limit. Rent limits vary by the number of bedrooms in an apartment.

How much do I need to make to live here?
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Must have verifiable monthly earned income at least 2.5 times the monthly rental amount.

What documentation do I need to provide to verify my employment?
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Each employed applicant over the age of 18 years must provide the most recent two (2) months of consecutive pay stubs. If pay stubs are unavailable, then a third-party Verification of Employment will be obtained. Employment must be verified for the last 12 months. In the event of a job change in the last 6 months, we will confirm employment end date. Proof of employment, retirement benefits, Social Security, or disability income is required for individuals who are a part of the housing voucher program. Verifying income ensures the individuals have the financial ability to cover costs, which may include electricity, gas, water, and other essential services the housing voucher program does not cover.

What if I am self-employed?
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Self-employed individuals are required to provide business book- keeping records with supporting documents which may include copies of checks, invoices, contracts, business bank statements, receipts, Profit/Loss statement, or 1099s AND a copy of the most recent year’s tax return (1040 with Schedule C), if available. Supporting documentation must be submitted even if a tax return is provided. If documents cannot be provided to support your stated income from self-employment, then your application may be denied.

Do I have to provide all forms of income?
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Yes. Each applicant is required to provide proof of all owned assets prior to application approval. Acceptable forms of asset verifications include, but are not limited to:

  • • Asset verification Via Banking Institution. If asset verification is unattainable the most recent 2 months checking and savings bank statement may be provided. Pre-paid debit card statement or ATM receipt showing current balance.

    • SSI/SSDI Award Letter dated within 60 days of application.

    • If self-employed, provide a copy of the previous year’s income tax return.

    • If retired, a copy of income/support documents.

    •If receiving entitlements/pensions, applicants must provide current, updated documentation.
Will you check my credit score?
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NHH Ennis staff will obtain a credit report from a Credit Bureau on each applicant. A minimum credit score of 550 is required.

Will you verify my rental history?
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All rental history reflected in the credit report will be verified. Rental history must be provided on application for the past 2 years. Applicants who have skipped/left without notice, been asked to move, terminated or non- renewed by management, or have a history of lease violations at any previous rental property will be denied; applicants who can show a minimum of 6 months of positive rental history (defined as “good standing” below) since the negative rental history will be considered for occupancy. Applicants who currently owe money for property damage may be denied. Applicants will not be denied solely for rental history that reflects money owed for nonpayment of rent.

Applicants who have a negative rental history at any community owned and managed by NHHI will be denied. Negative Rental History is defined as those who have been evicted, skipped/left without notice, asked to move by management, non- renewed, or currently owe NHHI money for rent and/or damages.

The above does not apply to applicants who were charged for any damages and/or received lease violations that are related to protections under the Violence Against Women Act (VAWA).

What Utilities am I responsible for?
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Electric must be in the new resident’s name prior to move-in. If not, the resident must pay an additional fee of $50 to move in and the electricity will be cut off the next working day. If the new resident is unable to pay the additional fee, the resident will not be able to move in until the electricity is in the resident’s name.

What if I am a full-time student?
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For households applying for a unit that is both a LIHTC and HOME, both student status standards must be applied separately, and the household member has to qualify under both programs.

Student Status –HOME:
To be eligible for occupancy in a HOME unit, ANY household member who attends an institute of higher learning (full-time OR part-time) must meet at least one of the following qualifiers: They must be:

  • • A dependent of the household living with a parent.

    • is under the age of 24.

    • A veteran  

    • Married

    •A parent with a dependent child
  • • A disabled individual who was receiving Section 8 assistance prior to November 30, 2005.

    If they do not meet one of the above, the student must be either:

    • Independent from parents OR  

    • Have parents who are income eligible.

    Student Status –LIHTC:

    The IRS Code prohibits tax credit units being used as dormitories. Generally, households made up entirely of full- time students do not qualify.
  • I. A full-time student is defined as any individual of any age who:

    a. Attends a school with facilities and regular student body (including online-based learning).

    b. Attends all or parts of any 5 months out of the calendar year (not necessarily consecutively).

    c. Is considered full-time by the school that they attend, based on that school’s definition of a full-time workload.

    II. There are five exceptions to the student rule prohibiting households made up entirely of full-time students.

    a. Full-time student households must meet one of the exceptions continually to live in an LIHTC for the period that everyone is a full-time student:
       i. All adults are married and entitled to file a joint tax return.
       ii. An adult member is a single parent with a minor child in the unit, the adult is not a tax dependent of any third party, and the children are not claimed as a tax dependent by anyone other than one of their parents (even if the other parent is not in the unit)

    iii. The household includes a member who receives welfare assistance in the form of Temporary Assistance to Needy Families (TANF).

    iv. The household includes a member who formerly received foster care assistance (that means they were a foster child or adult).

    v. The household contains a member who gets assistance from the Job Training Partnership Act (JTPA) or similar programs. (NOTE: The “Workforce Investment Act” has replaced JTPA)

    • Student status eligibility will be verified at Move-in, Annual Recertification, and Interim and Initial certification.

    NOTE: Full Time Students who do not meet the required exemptions will be issued a non- Renewal at the end of the lease contract.
What happens if my application is denied?
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Each applicant denied will be notified, within 7 days, by either the OneSite Background Denial Letter or the NHH Ennis Applicant Denial Letter, which includes the specific reason or reasons for denial. Each notice will advise the applicant of the review and appeal procedure. If the applicant is not satisfied with the decision, the applicant may submit an appeal in writing within fourteen (14) days to the Director of Compliance at which time it may be determined that a meeting be scheduled to review the applicant’s file. At the review session, the file contents will be discussed with the applicant to make certain that no errors are contained with respect to the information forming the basis for denial. This may require back-up documentation on the applicant’s behalf. The applicant may submit a written statement for the file. The Director of Compliance will provide a written final decision within 7 business days of the response meeting.

NHH Ennis will keep a log of all denied applicants that completed the application process to include:

  • • Basic household demographic and rental assistance information, if requested during any part of the application process.

    • The specific reason for which an applicant was denied, the date the decision was made; and,

    • The date the denial notice was mailed or hand-delivered to the applicant.

    All denied applications must be maintained for a minimum of two (2) years and include:

    • A copy of the written notice of denial

    • The Tenant Selection Criteria policy under which an applicant was screened
 How can I request a reasonable accommodation?
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NHH Ennis is committed to complying with the Fair Housing Act and Section 504 of the Rehabilitation Act. It is the policy of Savoy to provide reasonable accommodations and to permit residents with disabilities to make reasonable modifications upon request.

For reasonable accommodation and modification purposes, HUD defines a person as disabled if he or she has at least one of the following:

  • • a physical or mental impairment that “substantially limits” one or more “major life activities.”; or.

    • has a record of such impairment; or

    • is regarded as having such an impairment.

    A reasonable accommodation is a change, exception, or adjustment to a program, service, building, policy, or dwelling unit that will allow a qualified person with a disability to:All denied applications must be maintained for a minimum of two (2) years and include:

    • Participate fully in a program.

    • Take advantage of the service.

    • Live in a dwelling

    To show that accommodation may be necessary, there must be an identifiable relationship, or nexus, between the requested accommodation and the individual’s disability.

    A resident or applicant may submit a request in writing, orally or by any other equally effective means of communication to request accommodation or modification. A person with a disability need not personally make a reasonable accommodation request; the request can be made by a family member or someone else who is acting on his/her behalf.

    To provide accommodation, NHH Ennis must determine that the individual meets the definition of a person with a disability and that the accommodation allows the individual full access to all programs, services, and dwellings. If the disability is known or obvious, we will not ask for verification of a disability.

    If the disability-related need is known or obvious, we will not ask for verification of the disability-related need.If the disability is not obvious or otherwise known as well as the need for the request, NHH Ennis may request reliable disability-related information that:
  • • is necessary to verify that the person meets the Act's definition of disability.

    • describes the needed accommodation; and/or shows the relationship between the person's disability and the need for the requested accommodation.

    A doctor or other medical professional, a peer support group, a non-medical service agency, or a reliable third party who can know about the individual's disability may also provide verification of a disability.

    NHH Ennis will respond to consent or deny a request for reasonable accommodation expeditiously to ensure that the resident receives a response as promptly as possible. Upon approval, the accommodation/modification will be completed promptly as well.
Do you allow pets?
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Yes we do. There is a one-time fee of $300 plus $15/month for pet rent.

What if I have a service animal?
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An assistance animal is an animal that works, aids, or performs tasks for the benefit of a person with a disability, or provides emotional support that alleviates one or more identified symptoms or effects of a person's disability. The Fair Housing Act requires property owners to provide reasonable accommodations to individuals with disabilities, including those who are accompanied by emotional support animals.

Assistance animals perform many disability-related functions, including but not limited to:

  • • guiding individuals who are blind or have low vision, alerting individuals who are deaf or hard of hearing to sounds,

    • providing protection or rescue assistance,

    • pulling a wheelchair,

    • fetching items,

    • alerting persons to impending seizures

    • and/ or provide emotional support to persons with disabilities who have a disability-related need for such support.

    Service animals are assistance animals that are trained to perform certain services or tasks for persons with disabilities.

    For purposes of reasonable accommodation requests, neither the Fair Housing Act nor Section 504 requires an assistance/emotional support animal to be individually trained or certified.

    While dogs are the most common type of assistance animal, other animals can also be assistance animals. Specific animal, breed, number, weight restrictions, pet rules, and pet deposits will not apply to households having a qualified service/assistance animal.

    Residents with assistance animals will be required to comply with animal rules. If accommodation for assistance animals causes a financial and/or administrative burden on NHH Ennis or are or become a danger to the safety of the other residents or staff, the assistance animal will be denied.
Do you have a waitlist?
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It is the policy of management to administer its Wait List as required by HUD handbooks and regulations. A Wait List will be maintained onsite for all properties. Applicants will be placed on the waitlist in chronological order. We will administer wait lists as required by HUD’s regulations. The wait lists will be opened when there are less than fifteen (15) applications and units are available or coming available. The waitlist will close either when 15 applications have been received or at the end of business after the 15th application is received, so we may have more than 15 at closing. We will post a sign, located on the front desk, stating the waitlist is closed, the date it closed, and the date when the waitlist is anticipated to re-open. We will communicate with each wait list applicant by contacting via phone. If an applicant’s preference status changes while on the wait list, the applicant’s position on the waitlist will be adjusted accordingly. Applicants participating in the LIFT program will be given priority placement and will have the opportunity to move in ahead of the general waitlist, subject to eligibility and unit availability.

Can I get removed from the waitlist?
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Applicants can be removed from the waitlist for the following reasons:

  • • The applicant found other housing.

    • If applicant declines an apartment when notified

    • The applicant requested their name be removed, i.e.: Changed their mind or other personal reasons.

    • The applicant failed to advise NHH Ennis of his/her continued interest during the wait list updates. This applies if an applicant is non-responsive for 30 days since the last communication, failing to notify NHH Ennis of any changes in familial status, preference status, address, and/or phone number.

    • The property has made reasonable efforts to contact the applicant to obtain information necessary to process the application or to move in, and the applicant failed to respond in 30 days. Documentation of at least three attempts to contact the applicant by phone will constitute reasonable effort.

    • The applicant application expires after 90 days.
Can my lease be non-renewed or terminated?
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NHH Ennis will provide in any non-renewal or termination notice, a specific reason for the termination or non-renewal.

The notification must:

  • • Be delivered as required under applicable program rules and include the "Notice of Occupancy Rights under the Violence Against Women Act" and the "Certification of Domestic Violence, Dating Violence, Sexual Assault, or Stalking and Alternate Documentation."

    • A minimum of thirty (30) days’ notice stating the reason for the action must be provided to the resident for all nonrenewal/evictions, regardless of the reason for termination.

    • State how a person with a disability may request reasonable accommodation in relation to such notice.
When can I transfer apartments?
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Transfers may take place in the order of the following:

  • • Emergency situations that arise such as fire or flood and units have been determined to be uninhabitable.

    • Resident is a victim of Violence Against Women’s Act (VAWA).

    • Reasonable Accommodation Request.

    • Household composition change

    Certain criteria must be met for tenants that want to transfer to another unit on the property:

    • Eligible tenants should submit a written or verbal request for the transfer to the Community Manager.

    • A resident must fulfill at least one lease term (a full year) in their current apartment. Exceptions above would override this requirement.
  • • Residents must be current and have no late rent fees, maintenance fees, or lease violations due at the time of the transfer request.

    • If the current unit is found to be damaged beyond normal wear and tear the applicant will be charged and the balance will be paid out from the current deposit.

    • Any balance due after the move-out of the current unit is due immediately.

    • Current security deposit will be carried over to the new unit.

    • Transferring residents are required to give notice for their current unit the day they apply for the new unit.

    • The applicant agrees to completely vacate the unit and return all keys to the unit and mailbox when receiving the new units’ keys and mailbox key.

    • A transfer fee of $125 will be assessed to all eligible residents, except for those wishing to transfer based upon Reasonable Accommodation.

    *Residents who need to transfer due to Reasonable Accommodation will be given priority over other residents requesting a transfer. If a unit is not available, residents will be placed on the Waitlist. If the available unit is an accessible unit, priority will be given to current residents on the Waitlist.
How can I renew my lease?
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All households are subject to recertification on an annual basis. Changes in household composition, Criminal History or student status must be reported. Failure to do so may result in termination of residency.

A household's income designation at the time of move in cannot be changed unless:

  • • The household goes over income, and they are replaced with another low-income household.

    • The Development has a written policy and procedure for changing household designations as household income changes.

    • The household receives rental assistance, and due to changes in their income, their portion of required rent exceeds the rent limit of their move in designation.

    • The household is designated as Market Rate and a certification is performed that completely and clearly documents that the household is qualified as low income.

    • The household has been designated as low income and they become, or it is determined that they have been, an ineligible full time student household. If the Development has Units that do not have student restrictions, the household can continue occupancy, and their designation may be removed; or

    • The household's designation is being lowered.

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